Commonly Asked Questions (FAQ)
Frequently Asked Questions
You can browse the topics below to find what you are looking for.
You need to provide us with a proof of identity (POI) and a proof of residence (POR):
(a) Proof of identity:
i ID card or
(b) Proof of residence:
i Utility bill
ii Bank statement / credit card statement from bank
iii Municipal tax bill
iv driving license
Please note 1: The identification document must clearly and completely display your name, photo, and date of birth. If it is a passport document, it must be valid for more than three months.
Please note 2: The document of proof of residence must clearly and completely show your name, address of residence and the official from which the document came. Please ensure that the residence documents are not overdue within three months.
Your account will be approved within 24 hours during weekdays, after you have submitted a valid of POI (Proof of Identity) and POR (Proof of Residence).
Deposit currency of trading account is in US Dollars.
The leverage is according with the account type of trader use :
Standard Account > 1:200
ECN Account > 1:200
VIP Account > 1:200 or 1:300
Standard accounts are being offered. Clients participating in different projects might be entitled to different spreads. It would be advisable for them to check with their introducers as well.
Internal transfers between individual accounts are allowed. Third party transfers are not allowed.
Accounts with zero balance and no deposit for more than six months will be deleted. But if the account is in balance, it will not be deleted.
It is not possible to change the name of ownership.
You can update the proof of residence address in the member area, and use the email address at the time of registration to notify us and attach a new proof of residence address.
Yes, we provide demo accounts for.
However, the demo account will expire without trading activities in a month.
Deposits and Withdrawals
The minimum deposit amount is $ 100. There is no cap on maximum deposits.
The minimum withdrawal amount is $ 100. There is no cap on maximum withdrawals.
AP will only receive US dollars for deposits.
Withdrawals are made in US dollars to your preferred bank.
Log in to member area, click deposit and choose the depository methods that suits you. (Wire transfers or various payment modes)
Wire transfers usually takes 3 to 4 working days.
AP does not provide credit card services at moment.
Deposit fees will be charged by the various remittance of your choice.
Withdrawals usually will take 3-4 working days unless stated otherwise.
Withdrawal fees will be charged by the payment services.
No third-party deposits are allowed as AP follows the AML guidelines and need to be compliant with policies set out by our regulators.
No third-party withdrawals are allowed as AP follows the AML guidelines and need to be compliant with policies set out by our regulators.
It is gauged by a case by case basis. In the event that it’s not due to Clients trading behavior, Clients are free to appeal to the Client’s service.
Please do look out for the trading time in each instrument specifications.
Positions hitting BID or ASK prices will be closed off. Please do take note of widening spreads during high volatile periods.
Leverage is the multiplication of your balance. This allows you to open bigger trading positions since the margin required will be lowered according to the leverage you have chosen. Even though with leverage you can make a bigger profit, there is also a risk of having a bigger loss because the positions you open will be of higher volume (lot size).
Margin is the required amount in the base currency of the trading account needed to open or maintain a position.
The margin requirement for forex is calculated by = Lots * Contract size / Leverage*percentage/100.
The margin requirement for gold and silver is calculated by: Lots * Contract Size / Leverage*percentage/100.
The margin requirement for CFDs, is calculated by: Lots * Contract Size * market price /leverage*percentage/100.
We provide Standard account, ECN account and VIP account three types of spread accounts.
Standard account offers you variable spreads from as low as 1.5 pips.
ECN account offers you raw variable spreads couple with commission USD 10 per lot per round turn for each trade taken.
VIP account offers you raw variable spreads couple with commission USD 10 per lot per round turn for each trade taken.
We are running a STP (Straights Through Processing) business model.
Stop loss and Take profit levels will be executed under market conditions and might differ from the target levels set by end Clients.
Your trading account will require trading margin. A margin call will be issued when your Margin Level (%) hits a level of 200%. Traders are advised to reduce their exposure or increase their available margin.
Clients should be aware of company’s methodology on stopping out the orders. When the level of stopout is reached (margin level 100%) then all orders will be automatically closed. Since our company operates on a fully STP model we are deemed to follow the same methodology of liquidation as the majority of our Liquidity Providers.
The swap is charged every weekday at 00:00 in MT4 server time. It is tripled on Wednesday, as the swaps calculated on previous Saturday and Sunday will be charged on Wednesday.
Spread is the difference between the Bid price and the Ask price.
|Instruments||Minimum Lot Size||Maximum Lot Size|
We do not impose any minimum trading volume limitations under self-trading schemes.
There is no any limitation on holding period of trades as long as the margin can hold.
Orders processed will be sent to our liquidity providers even when you are offline.
Example 1 EURUSD currency pair
EURUSD open price 1.31700 (long / buy)
To have a Stop Loss of 30pip = 1.31700 – 0.00300
= 1.31400 #
For a Stop Loss of 30pip on EURUSD, it should be set at 1.31400.
Example 2 EURJPY currency pair
EURJPY open price 108.510 (short / sell)
To have a Stop Loss of 30pip = 108.510 + 0.300
= 108.810 #
For a Stop Loss of 30pip on EURJPY, it should be set at 108.810.
Example 1 AUDUSD currency pair
AUDUSD open price 0.60158 (long / buy)
To have a Take Profit of 30pip = 0.60158 + 0.00300
= 0.60458 #
For a Take Profit of 30pip on AUDUSD, it should be set at 0.60458.
Example 2 GBPJPY currency pair
GBPJPY open price 118.980 (short / sell)
To have a Take Profit of 30pip = 118.980 – 0.300
= 118.680 #
For a Take Profit of 30pip on GBPJPY, it should be set at 118.680.
Slippage occurs most of the time during periods of high volatility, or during major news releases or important economic data releases. We work closely together with multiple liquidity providers to ensure that we have good liquidity at all times.
Yes, we allow short-term trading.
Yes, we allow hedging.
Stop loss is an order for closing a previously opened position at a price less profitable for the Client’s than the price at the time of placing the stop loss. Stop loss is a limit point that you set to your order. Once this limit point is reached, your order will be closed. Please note that you need to leave certain distances from the current market price when you set up stop loss orders.
Take profit is an order to close a previously opened position at a price more profitable for the Client’s than the price at the time of placing the take profit. When the take profit is reached, the order will be closed. Please note that you need to leave certain distances from the current market price when you set up take profit orders.
+ Pending orders refer to Clients entrusting a brokerage company to buy or sell securities at a predetermined price in the future. These types of orders are used to establish a trading position when the future quote reaches a predefined level. There are four types of available pending orders:
（i）Buy limit order – buy when the future “selling price” equals the predefined price. The current price level is higher than the price of the order placed. Orders of this type are usually expected to see the price of securities that have fallen by a certain level rise.
（ii）Stop-loss buy order – buy when the future “selling price” equals the predefined price. The current price level is lower than the price of the order placed. Orders of this type are usually expected to continue to rise in the price of securities that have reached a certain level.
（iii）Sell limit order – sell when the future “buy price” is equal to the predefined price. The current price level is lower than the price of the order placed. Orders of this type are usually expected to fall in prices of securities that have risen to a certain level.
（iv）Stop loss sell order – sell when the future “buy price” is equal to the predefined price. The current price level is higher than the price of the order placed. Place this type of order is usually expected to have reached a certain level of securities prices will continue to decline.
Any newly opened positions will have a cost in spreads on market execution.
i Your account is set under read-only mode (cannot be traded).
ii You log in with a read-only password.
iii Your read-only password is the same as your trading account password.
Please do contact our Client’s service immediately.
i The lot size is incorrect.
ii Stop loss / profit price is incorrect.
Please do contact our Client’s service immediately.
MT 4 Trading Platform
You cannot change the chart time in the MT4 platform. The chart has been standardized on our server.
MT4 Window Version:
- Download MT4 software from AP website
- Run after downloading the .exe file
- After installing the program, select the “AP-Live” server, then click “Next”
- Click “Existing Account” that pops up and enter your account login information.
MT4 mobile Version:
- Open Google Play /App store on your phone, or download the app from the AP website. Find MT4 in Google Play / App store by entering MetaTrader4 in the search field. Click the MetaTrader4 icon to install the software on the phone.
- Now you will be prompted to choose between logging in with an existing account/opening a demo account. When you click “Log in with existing account”, a new window will open. Enter Antos Pinnacles in the search field and select AP-Live.
- Enter your account and password.
Close your MT4 platform and open it again to rectify the error. Please contact Client’s service if the problem persists.
There are several possibilities:
Wrong password. If you cannot remember your password, you can login to the member area to submit an application to reset the MT4 password. (Please note that the password is case sensitive)
Account expired. Our demo account will auto expire in 30days.
Right click on MT4 ‘Market watch’ then select ‘Show all’.
You only need to right-click the chart, then click ‘Refresh’, the chart will display.
Yes, our MT4 platform support to use of Expert Advisors (EA).
Right click those currency pair you want on market watch and select “Specification”. You will see the detailed information of this currency pair.
After you launch your mobile MT4 app, access the menu and select “Login to an existing account”, Under “Find broker’’ enter
“AP-Live” for live account or “AP-Demo” for demo account
Enter your account login and password
You must keep the MT4 running to ensure that the trading robot or expert advisor will trade for you. Closing the MT4 will cause your trading robot or expert advisor to stop trading.